Rental Policy
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Must be at least 25 years of age to rent.
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Rental Period
Rentals returned early are not eligible for a rental refund, as we have blocked out the rental for the rental period. Return rentals on or before the due back time to avoid additional charges. The time rentals are due back is adjusted to align with our business hours. All rentals must be returned during business hours or the Sunday drop off hours.
Day Rental: 24 hours to the same time as pickup.
Week Rental: 7 consecutive days to the same time as pickup.
Month Rental: 4 consecutive weeks to the same time as pickup.
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ID and Insurance
Must be 25 years or older to rent. A valid driver’s license in the name of the renter is required for all rentals. Responsibility for rental items remains with the customer from delivery to return. It is the renter’s responsibility to ensure all items are secured and protected from weather, damage, and theft. Insurance coverage on rented equipment is the responsibility of the customer. Additional charges may be added for missing or damaged items.
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Rental Contract
A signed Rental contract is required for all rentals in the name of the customer renting.
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Reservations and Cancellations
Please call for availability on rentals. Reservations are encouraged on all rentals and require half the total cost of the rental as a deposit. Reservations are non-refundable unless cancelled at least two weeks prior to the rental.
*Reservations MUST be cancelled at least 2 weeks prior to your rental date for a refund to be given.
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Payment
Full payment is required on all items before leaving the rental yard. A credit card must be in the name of the customer renting and will be kept on file for late returns and damage payments. We accept American Express, Discover, Master Card, and Visa.
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Damage Deposit
Valid credit card required for the damage deposit. Damage deposit amounts vary depending on items rented, length of rental term, and state on driver’s license. Customer is responsible for any damage to rented equipment as well as providing insurance as required.
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Damaged Equipment and Balances Due
Balances due for damaged or overdue rentals, and/or refueling costs will be charged accordingly. All unpaid amounts will be considered a collection situation 3 days after the balance invoice has been received. After 3 days and the third notice has been provided, the legal collection process will be started including claims for reimbursement for all legal fees incurred. We try to avoid this process at all costs and appreciate your understanding of this matter.
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Cleaning Fee
A cleaning fee will be charged if a rental is returned dirty. The fee will be determined by the time and expense required to clean the item.
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Hour Metered Items
Rates for rentals equipped with hour meters are based on 8 hours per day, 40 hours per week. Additional usage will be charged accordingly.
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Refueling
Rentals must be returned full of gas or fuel to avoid additional charges. It is the responsibility of the customer to ensure proper fuel is used for the rental. Rates are subject to change and will be charged for rentals not returned full.
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Problems / Troubles
All rental charges are for time out whether used or not. If you encounter any problems, call 715-410-8086 immediately. No credits or adjustments will be made unless notified as soon as there is a problem. Damage to rental equipment caused by customer is not reimbursable. We do not allow other companies to work on our equipment since most are still under warranty. If you are further than 15 miles away from our location, you are responsible for returning the rental item to our location for repairs.